Empathy has always been an indispensable aspect of design. Where empathy is not applied to understand what the user wants, design usually fails to perform a useful, meaningful function. In a field built on a foundation of technical processes, empathy is a huge pillar for UX designers. It requires them to put themselves in the user’s shoes and get their perspective on what satisfies their needs.
from Anadea Blog https://ift.tt/2GWpE5U
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