I recently moved to a new company as a software engineering manager and brought with me an employee who was previously a test engineer. I did not recruit her to be a test engineer, but a new role that I thought she was a better fit for. I am not sure what to call it, but what she does is anticipate the needs of the employees in our office and try to remove obstacles before anyone even knows there is an issue. To most employees in our office it’s like magic. In passing conversation a meeting is mentioned and it magically appears on a calendar. A task that someone mentions is turned into a reminder. Messy desks become tidy while the person is away for lunch. Birthdays are recognized with special gifts or decorations. Helpful links or documentation collected and made available to people. In addition to all of these things she lets me know what is going on in the office and what things my team might need or want. What things might keep the team happy. She also is in general a contagiously happy person that keeps the office cheerful. Others in the company have mentioned that they wished they could clone her, but what I want to know is, is there a title or role that this type of position is referred to as?
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