Best Practices for Bug/ERs from Support?

I manage a support engineering team. We’re primarily dealing with website support across a diverse set of products and services.

I’m wondering, something I’ve asked internally but haven’t really received great feedback on, what is the perfect “bug” ticket?

If developers could get everything they’d need in a bug or enhancement request upfront, what would that be?

The goal is to submit tickets were developers don’t have to spend time troubleshooting and have everything they need to do what they do best, develop.

submitted by /u/Jernkalv
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