What is the best way to handle ‘awaiting responses’ using jira?

TLDR:

when a ticket is sort of a devops service desk request and more info is needed from the requestor what process would handle this best? more details of how my team is handling it in the link.

https://www.reddit.com/r/jira/comments/ks2c7t/best_way_to_handle_awaiting_responses/

This is a cross-post of sorts, just trying to see which of the scrum/jira/agile boards are more responsive.