Rather broad question on costs from a rank amateur

Hello all –

I apologize in advance for this question, but I would like some help.

We are considering two software programs at work for a process function tracking, including email notifications, database for document version control, and maintaining expert qualifications and re-quals (a month other functions). We have two bids, one quite a bit lower than the other, but with four major functionalities that are not available. I was told by that bidder that customizations are at $125 per hour and when asked about how long they thought for the total functions, I received no reply.

I don’t want to waste everyone’s time by enumerating the functions but will gladly update if anyone is interested in responding. Here is the first and foremost question: is $125 an hour reasonable? I’ve been quoted much different numbers. It would be true programming; the software is “off the shelf” and seems to only allow for minor customization.

Thanks, Cate