Can issue tracker tools actually help improve the day to day of our jobs?

Pretty sure most of us here don't really care about the issue tracker tool we have to use. I've used practically all of 'em. No charm.

Mostly, they're just a means to an end. Sure, if you're currently suffering JIRA, my empathies lie with you. But no matter the tool, it feels like they've just become ticketing systems. Somebody writes a ticket, assigns it to me (or I assign it to someone), and the ticket moves through the motions.

But, I seriously wonder…how could they actually better the day to day of being an engineer? What do I want the tool to do? For one, I don't know how but wish it would just keep my PM and EM better updated on what I'm doing/working on/finishing.

What else?