User-friendly alternative to GitHub Issues / Discussions

Hey there, I am building a desktop application for non-technical people and I have a community that reports bugs and sends in feedback via Email, Chat or Twitter. And they are asking for a better solution to share their feedback.

I am looking for a user-friendly and good looking webservice/platform that offers a similar feature set to GitHub Issues/Discussions.

GitHub Issues and Discussions would be the perfect place to gather all these information. I can have a dialog with them, and they can send in screen recordings or screenshots.

Main problem is that my users are non-technical and don't want a GitHub account as it's quite confusing to them.

Any recommendations?

Edit: I found https://canny.io/ It looks neat but for $50/month too expensive at this point.